SurveyMonkey - 2012 Manual do Utilizador descarregar pdf (Página 60)

SurveyMonkey User Manual

Page 59

3. How do I change my plan? I want to change from monthly

to yearly. How can I change the Credit Card?

If you want to upgrade your monthly plan to an annual one, just click on the My Account

tab. Select the Account Summary button. Here you will see the Billing Profile option to

Upgrade to Annual Now. To change your account from monthly to yearly, please

follow these steps:

Step 1: Click My Account from the username drop-down menu in the upper right.

Step 2: Click on the Account Summary button.

Step 3: Click on the Upgrade to Annual Now button. Choose which annual plan you

want.

i. Switch to Invoicing:

We do offer annual invoicing only. We do not accept check payments for monthly

plans.

Please send a request to our email support system to change the account to invoicing

instead of the credit card payment. (You can also upgrade from the monthly plan to

yearly in your account under the My Account tab. However, there is not an option to

change it to invoicing in that area. We will need to do that for you.)

Step 1:

Please change/update the following information under the My Account > Billing section

so we can generate an invoice for you:

 Your Billing Address

 Billing Email Address

 Billing Contact Name

 Phone Number

Step 2:

Once you have updated that information in your account's billing section, let us know

and we can finish processing the invoice for the renewal.

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SurveyMonkey - 2012 Manual do Utilizador Página 60